Refund policy

Money Back Guarantee: We believe you'll love how these hats feel, but if after wearing it, you find the hat is uncomfortable for any reason, we will gladly accept returned hats that are gently used and otherwise undamaged and provide a full refund less only $8 return shipping.

Note: hats that show evidence of being crushed or bent, or hats that are returned misshapen, are ineligible for refund. 

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

To return a product, you can contact us at info@shayabrims.com and we will email you a return label. Once we have received and inspected the item, you will be notified of the return status. 

An $8.00 return shipping fee will be deducted from your refund when original box is used and sent to the following address:

Shaya Brims

12731 Via Terceto

San Diego, CA 92130

You can always contact us for any return question at info@shayabrims.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shayabrims.com